Welcome to our Restaurant
TERMS & CONDITIONS

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE

By using this site, you signify your consent to these terms of use. If you do not agree to these terms of use, please do not use the site.

CONDITIONS OF USE

  (1) We reserve the right to change these terms and conditions at any time by posting changes online in this section. It is your responsibility to refer to these terms and conditions as and when you access this site.
  (2) These terms and conditions are governed by and will be interpreted in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts.
  (3) We reserve the right to make this site unavailable at any time or to restrict access to parts or all of the site without notice.
  (4) If you choose to Register on this site, you will be asked to enter an email and password ("Log-in details"). You are responsible for maintaining the confidentiality of these Log-in details and must not allow anyone else to use these Log-in details. You must immediately inform Thai dream restaurant of any unauthorised use of your Log-in details. This should be done by contacting us immediately through this site.
  (5) Thai dream restaurant will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this site and material provided to you by email or other communication methods.
  (6) Material may not be reproduced, copied, republished, posted, broadcast or transmitted in any way. Material may only be used in accordance with Thai dream restaurant linked terms and conditions.
  (7) Thai dream restaurant uses reasonable care and skill in providing the content on this site and to you by email but does not represent or warrant the accuracy, timeliness, completeness or suitability of the content. Thai dream restaurant disclaims liability for this content.
CANCELLATIONS
Should you wish to cancel your order we can only guarantee cancellation if the order has not been dispatched. If you have received an order confirmation email (internet orders only), or you have placed your order by phone (this means it will be confirmed automatically on completion of the phone call) then we cannot guarantee cancellation unless it is within a reasonable time frame (i.e more than 30 minutes before your requested delivery slot).We will always endeavour to cancel unwanted orders - please call 02072425150 to request a cancellation.
ALLERGIES
We cannot guarantee that any of our foods are free from nuts or nut derivatives.
PAYMENT
Cash payments are required on delivery.Credit card payments are via HSBC online payment gateway and funds will be taken on completion of your order.Corporate account payments are required within the terms of your account.
COMPLAINTS
We take any complaints very seriously. These should be submitted via our feedback form.
DELIVERY
We always aim to deliver within your requested time slot. No delivery guarantee is offered, however we will consider appropriate compensation for any orders which are delivered late. In the event of an order not being delivered due to an incorrect address being supplied, the recipient not being available to receive the order nor contactable on any of the phone details supplied or the order not being accepted at reception then you will still be charged for the order.
Privacy Policy
Thai dream restaurant is registered under the Data Protection Act - by agreeing to be included in any of the mailing lists when you subscribe you are consenting to us contacting you or passing on your details to selected 3rd parties. Respecting the privacy of our customers and ensuring the confidentiality of customer information is critical to Thai Dream Restaurant. The purpose of this Privacy Policy is to ensure that we interact with all of our customers in line with current legislation such as the Data Protection Act 1998 and in accordance with their wishes.
  
  
  (1) Thai Dream Restaurant will use your contact details (postal address, email address, telephone, mobile and fax numbers) to contact you regarding the orders you have made. This includes updates to our menu, special offers and surveys on how to improve our service to you.
  (2) From time to time Thai Dream Restaurant may contact you with updates to our service, you may opt out of receiving email notifications at any time, just edit your account email newsletter settings to reflect this .
  (3) At all times a recipient of Thai Dream Restaurant service will have the opportunity to amend their contact details.
  (5) You have the right to be told what personal information we hold about you on our databases. Please contact us through the contact us link within our website. In your letter you must state your full name, your address and all publications and/or services from us to which you know you subscribe.
  (6)This statement discloses the privacy policy for the Thai Dream Restaurant network of sites. This statement does not extend to sites that are linked to our sites but which are not part of the Thai Dream Restaurant network. You should refer to those sites for further details about their use of your personal information.
   If you use a Thai Dream Restaurant website certain information is automatically collected so that delivery can be made of the service. When you request a page from the sites web server, the server automatically collects some information about your system, including your IP address. Thai Dream collects the minimum information necessary to make the service work - this information is essential to send the pages back across the Internet to the right computer. Thai Dream Restaurant is not responsible for the content or the privacy policies of third party web sites linked to this site.
  (7) We reserves the right to change this privacy policy at any time by posting changes on this page. It is your responsibility to refer to this privacy policy on accessing this site. Thai Dream Restaurant will however draw your attention to any material changes to this privacy policy by placing a notice on the site.